NETWORKING and SERVER/DESKTOP SUPPORT

 

 

 

greghickman.com implements and supports several lines of comprehensive products developed by industry leader Microsoft to compliment Server and Workstation based operating systems. I offer solutions from not only Microsoft but other leaders like Dell, Avast, Netgear, APC and Lenovo. I can order and custom build to your specifications, regardless of network size or end user demands.

Microsoft Windows technical support for a variety of solutions to your connectivity with manageability

Microsoft Exchange Server installation, support and migration for email reliability

Microsoft Exchange Server virus prevention and maintenance of employee mailboxes for routine additions/deletions/audits

DELL Authorized Reseller for discount pricing on any servers or workstations that you need to buy in quantity

Backup Operator with tested solutions to migrate, test and support backup of your data for integrity in emergencies to guarantee restorability

Virus elimination and protection, on call 24 /7 for emergencies

Extra jack, computer cable installation and network topology designer to build, upgrade and support your existing network

RESPONSE AND SUPPORT POLICIES


greghickman.com offers a very affordable alternative to the OEM maintenance. Our maintenance provides superior technology service and support. We offer solutions designed to meet specific requirements for servers, midrange systems, networking and storage environments.

 

Standard Support for greghickman.com customers- 8×5 NBD (Same Business Day if by Noon or Next Business Day)

* Help desk support hours available from 8 a.m. to 6 p.m. EST, Monday-Friday*, with 1 hour telephone response to the site.
* On-site hours of coverage from 8 a.m. to 5 p.m. site’s local time, Monday-Friday*. Same day if call received by 12 noon and parts available. After 12 noon next business day.
* On-site response by the next business day following the service call request. greghickman.com maintenance will provide replacement part by the selected freight carrier for delivery to the end user from the hours of 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
* Dedicated technical support account manager, real-time access to call activity and site history reports by different criteria available by request. Confidential

Mission Critical – 24×7 Support Available for nominal price for any job or client

* Help desk support hours available 24 hours a day, 7 days a week, with 1 hour telephone response to the site. Flat fee of $250 paid online prior to support.
* On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
* On-site response within 4 hours of the part arriving on site.
* Dedicated technical support account manager, real-time access to call activity and site history reports. Confidential

BUSINESS RATES BASED ON LEVEL OF COMMITMENT YOU REQUIRE FROM A COMPUTER CONSULTANT
Flexible discounts for relationship clients based on needs and number of users and servers and needs of your organization.

REMOTE FIRST BUSINESS SUPPORT PRICING FOR 2017 – STANDARD SUPPORT POLICY


greghickman.com offers REMOTE FIRST SUPPORT for speed and time to repair. No need to wait for a tech to roll a van and drive in traffic to get to you. A couple clicks and your permission can allow greghickman.com to access and fix instantly your computer problems for a cheaper rate and quicker resolution ; however, greghickman.com does offer onsite repair if customer prefers a technician coming onsite to repair for a competitive price.

REMOTE BUSINESS SUPPORT WITH 5 OR FEWER WORKSTATIONS AND ONE SERVER – $499.00 A MONTH

  • REMOTE FIRST PHONE SUPPORT AND REMOTE CONNECT SUPPORT TO FIX ANY PROBLEM INSTANTLY IF POSSIBLE REMOTELY, CHARGE FOR ONSITE
  • PERIODIC SERVER MAINTENANCE AND MONITORING AND BACKUP CHECKS. BACKUP AND VERIFY DATA RESTORABLE USING BEST EFFORT
  • BACKUP USING PROPRIETARY BACKUP SOFTWARE AT A SCHEDULE AGREED UPON BASED ON CLIENT CAPACITY AND PRICE TO STORE ON THEIR EQUIPMENT
  • SUPPORT FOR MICROSOFT AND NON-PROPRIETARY SOFTWARE NOT UNDER CONTRACT WITH ANY OTHER VENDOR
  • SUPPORT FOR PRINTERS AND INTERNET PROVIDERS FOR THE FIRST CALL SUPPORT CONTACT
  • DISCOUNTED RATES FOR ONSITE VISITS AND SUPPORT NECESSARY FOR ONSITE SUPPORT THAT CANNOT BE RESOLVED REMOTELY
  • CUSTOMER ROTATION OF BACKUP DRIVES AND OFFSITE STORAGE ON GREGHICKMAN.COM’S ADVICE AND TIME FRAME

REMOTE BUSINESS SUPPORT WITH 6 – 10 WORKSTATIONS AND ONE SERVER – $599.00 A MONTH

  • SAME AS ABOVE WITH REMOTE FIRST BEST EFFORT SUPPORT AND BACKUP MAINTENANCE AND MONITORING

REMOTE BUSINESS SUPPORT WITH 11 – 15 WORKSTATIONS AND ONE SERVER – $699.00 A MONTH

REMOTE BUSINESS SUPPORT WITH 16 – 24 WORKSTATIONS AND ONE SERVER – $999 A MONTH

REMOTE BUSINESS SUPPORT WITH 25 – 30 WORKSTATIONS AND ONE SERVER – $1599 A MONTH

REMOTE BUSINESS SUPPORT WITH OVER 30 WORKSTATIONS AND ONE SERVER – CALL FOR MORE INFORMATION

greghickman.com does not service businesses with more than 50 WORKSTATIONS.
EACH PRINTER AT LOCATION COUNTS AS A WORKSTATION AND SUPPORTED

ADD-ONS

MULTIPLE FILE OR APPLICATION SERVERS – $300 A MONTH EACH EXTRA
EMAIL SERVER PREMIUM $500 A MONTH EACH ADDITIONAL FEE
MONTHLY BACKUP PICKUP AND ROTATION IN STATE OF THE ART FIRESAFE PROTECTED FOR DISASTER RECOVERY – $400 A MONTH

WEB SITE MAINTENANCE AND SEARCH ENGINE OPTIMIZATION

$250 a month for WEB SITE MAINTENANCE AND ADDITIONS WITH EXISTING SITE – NO MAJOR REVISION OR REDESIGN INCLUDED
$750 a month for SEARCH ENGINE WORK ON GOOGLE, BING, YAHOO AND PLACEMENT AND REQUIRES 1 YR CONTRACT

ONSITE CHARGES ARE COMPETITIVE AND PRICED CHEAPER SINCE WE HAVE A RELATIONSHIP – $299 FOR FIRST ISSUE RESOLVED

NO TRIP CHARGE AND BY JOB, NOT HOUR PRICING. $299 AN ONSITE VISIT TO FIX FIRST ISSUE AND OTHER ISSUES BILLED FOR EACH RESOLUTION. MAXIMUM TIME ALLOWED PER ISSUE AND IF SEVERE EXTRA CHARGES COULD INCUR.


CALL AS YOU NEED IT SUPPORT FOR 2017  – ONSITE PER ISSUE CHARGES AND FEES IF WE DON’T HAVE AN AGREEMENT, ANYONE CAN CALL FOR SUPPORT PER ISSUE AND SAME GREAT SERVICE.

$299 FOR FIRST HOUR VISIT TO REPAIR ISSUE AND $125/HOUR FOR ADDITIONAL TIME AND RESOLUTION. NO TRIP CHARGE OR FEE

SOME JOBS MAY BE LESS SO CALL IF NEEDED OR QUESTIONS.

 

READ THIS IMPORTANT


Why do most of my customers believe in my system? It works. In today’s I.T. support world, sadly some things are static and constant with my competitors.

  1. They claim they support your proprietary equipment or software, but in reality they will deflect once it breaks for YOU to call for support. I initiate the calls for support with products I don’t support, even the ones under another company’s paid support services. I will call for you and let them work on it when convenient for you. I don’t promise but deliver.
  2. I NEED YOU QUICKLY! Some advertise insane support response times.  I cover some of Alabama and Georgia but can be anywhere in a couple hours. Usually quicker than most that claim they’ll be there but play a phone game of “tech on the way” over the length of a day with you waiting.
  3. Reality is this:
    -A quick phone call or response time may not get the person that does support. It is why I don’t offer 24/7 support unless you pay extra for it. Normally most will have a first line of support or “level 1” support take the phone call on weekends or after hours. You have to wait for the “real” tech to service or fix it during normal business hours.
    -Atlanta traffic is some of the worst in the nation. If they claim they’ll be there quickly; you will still wait hours and hours for the tech to roll to your office. If they show up too quickly it is usually a “level 1” tech anyway. My “by noon or next business day” is exactly what almost all offer but may not say it. My remote support is instant and no wait.
  4. Do you want someone that is reliable and you can trust or a stranger in a high turnover industry messing with your data and company assets? I’ve lived in the area my whole life and proudly speak only English. Do you want a guy named “Mike” (never their real name, you could not pronounce it) in Pakistan or “Greg” in the US to help you?

 

greghickman.com L.L.C.
1545 Chadwick Lane
Auburn, AL 36832

+1 (334) 610-0021

info@greghickman.com

Certified Developer and Administrator

greghickman.com does not guarantee data recovery or restoration of your backups. Any backup data is restored only on “best case effort” and no guarantee or monetary insurance offered unless you specifically pay for it in a separate insurance policy under contract. Data is not guaranteed restorable and greghickman.com is not responsible for data integrity or any other “acts of God”, software or hardware failure. greghickman.com is a limited liability corporation in Alabama. greghickman.com does not enforce or monitor any client licensing and up to client to maintain legal status of licensing on any product.
All greghickman.com sold products are legal and licensed appropriately if purchased from greghickman.com. No Exceptions.

Entire Contents Copyright 2017 greghickman.com All Rights Reserved.