NETWORKING and SERVER/DESKTOP SUPPORT
greghickman.com implements and supports several lines of comprehensive products developed by industry leader Microsoft to compliment Server and Workstation based operating systems. I offer solutions from not only Microsoft but other leaders like Dell, Avast, Netgear, APC and Lenovo. I can order and custom build to your specifications, regardless of network size or end user demands.
Microsoft Windows technical support for a variety of solutions to your connectivity with manageability
Microsoft Exchange Server installation, support and migration for email reliability
Microsoft Exchange Server virus prevention and maintenance of employee mailboxes for routine additions/deletions/audits
DELL Authorized Reseller for discount pricing on any servers or workstations that you need to buy in quantity
Backup Operator with tested solutions to migrate, test and support backup of your data for integrity in emergencies to guarantee restorability
Virus elimination and protection, on call 24 /7 for emergencies
Extra jack, computer cable installation and network topology designer to build, upgrade and support your existing network
RESPONSE AND SUPPORT POLICIES
greghickman.com offers a very affordable alternative to the OEM maintenance. Our maintenance provides superior technology service and support. We offer solutions designed to meet specific requirements for servers, midrange systems, networking and storage environments.
Standard Support for greghickman.com customers- 8×5 NBD (Same Business Day if by Noon or Next Business Day)
* Help desk support hours available from 8 a.m. to 6 p.m. EST, Monday-Friday*, with 1 hour telephone response to the site.
* On-site hours of coverage from 8 a.m. to 5 p.m. site’s local time, Monday-Friday*. Same day if call received by 12 noon and parts available. After 12 noon next business day.
* On-site response by the next business day following the service call request. greghickman.com maintenance will provide replacement part by the selected freight carrier for delivery to the end user from the hours of 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
* Dedicated technical support account manager, real-time access to call activity and site history reports by different criteria available by request. Confidential
Mission Critical – 24×7 Support Available for nominal price for any job or client
* Help desk support hours available 24 hours a day, 7 days a week, with 1 hour telephone response to the site. Flat fee of $250 paid online prior to support.
* On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
* On-site response within 4 hours of the part arriving on site.
* Dedicated technical support account manager, real-time access to call activity and site history reports. Confidential