NETWORKING and SERVER/DESKTOP SUPPORT

 

 

 

greghickman.com implements and supports three lines of comprehensive products developed by industry leader Microsoft to compliment Server and Workstation based operating systems. I offer solutions from not only Microsoft but other leaders like Dell, Avast, Netgear, APC and Lenovo. I can order and custom build to your specifications, regardless of network size or end user demands.

Microsoft Windows technical support for a variety of solutions to your connectivity with manageability

Microsoft Exchange Server installation, support and migration

Microsoft Exchange Server virus prevention and maintenance of employee mailboxes for routine additions/deletions/audits

DELL Authorized Reseller for discount pricing on any servers or workstations

Backup Operator with tested solutions to migrate, test and support backup of your data for integrity in emergencies to guarantee restorability

Virus elimination and protection, on call 24 /7 for emergencies

Extra jack, computer cable installation and network topology designer to build, upgrade and support your existing network

RESPONSE AND SUPPORT POLICIES

greghickman.com offers a very affordable alternative to the OEM maintenance. Our maintenance provides superior technology service and support. We offer solutions designed to meet specific requirements for servers, midrange systems, networking, and storage environments.

Mission Critical – 24×7 Support Available

* Help desk support hours available 24 hours a day, 7 days a week, with 1 hour telephone response to the site.
* On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
* On-site response within 4 hours of the part arriving on site.
* Dedicated technical support account manager, real-time access to call activity and site history reports. Confidential

Standard Support – 8×5 NBD (Next Business Day)

* Help desk support hours available from 7 a.m. to 6 p.m. EST, Monday-Friday*, with 1 hour telephone response to the site.
* On-site hours of coverage from 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
* On-site response by the next business day following the service call request. greghickman.com maintenance will provide replacement part by the selected freight carrier for delivery to the end user from the hours of 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
* Dedicated technical support account manager, real-time access to call activity and site history reports by different criteria available by request. Confidential

BUSINESS RATES
Flexible discounts for relationship clients based on needs and number of users cheaper than Home Repair Rates below. Monthly rates start at only $499.00*…please call for more info.

greghickman.com L.L.C.
1545 Chadwick Lane
Auburn, AL 36832

334-610-0021 AL
770-945-1206 GA
info@greghickman.com

Certified Developer and Administrator

Entire Contents Copyright 2016 greghickman.com All Rights Reserved.

* pricing based on employee count and level of service and only one server. Pricing is flexible based on your needs and computer / server count so please call for more information. Any after-hours calls for support or emergencies are billable at $250.00 per hour minimum unless client pays for after hours support which is available 24/7 for those that require it. I can price high to match so many competitors that charge a lot more if you want 24/7 support.

greghickman.com does not guarantee data recovery or restoration of your backups. Any backup data is restored only on “best case effort” and no guarantee or monetary insurance offered unless you specifically pay for it in a separate insurance policy under contract. Data is not guaranteed restorable and greghickman.com is not responsible for data integrity or any other “acts of God”, software or hardware failure. greghickman.com is a limited liability corporation in Alabama. greghickman.com does not enforce or monitor any client licensing and up to client to maintain legal status of licensing on any product.
All greghickman.com sold products are legal and licensed appropriately if purchased from greghickman.com. No Exceptions.

Entire Contents Copyright 2016 greghickman.com All Rights Reserved.