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EMAIL RESPONSE TIME is up to 24 hours. Email responses for service are billable unless a monthly contract customer. Next business day if possible.
Weekends and After-hours immediate if form submitted below with paid request.
Box is NOT monitored after hours unless form below filled out and paid in advance for service after hours. NO LINES HAVE TEXT ABILITY AND NO TEXTING POSSIBLE ON WEEKENDS
TEXTING ONLY ON WEBSITE AT HOMEPAGE OF GREGHICKMAN.COM
STANDARD SUPPORT POLICY – 8×5 NBD (Same Business Day if by Noon)
* Help desk support hours available from 8 a.m. to 6 p.m. EST, Monday-Friday*, with 2 hour telephone response to the site.
* On-site hours of coverage from 8 a.m. to 5 p.m. site’s local time, Monday-Friday*. Same day if call received by 12 noon and parts available. By 12 noon next business day if after 12.
* On-site response by the next business day following the service call request. greghickman.com maintenance will provide replacement part by the selected freight carrier for delivery to the end user from the hours of 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
* Dedicated technical support account manager, real-time access to call activity and site history reports by different criteria available by request. Confidential
MISSION CRITICAL SUPPORT AVAILABLE – 24×7
* Help desk support hours available 24 hours a day, 7 days a week, with 1 hour telephone response to the site. Flat Fee of $250 paid online prior to any support. $250 an hour after first hour.
* On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
* On-site response within 4 hours of the part arriving on site.
* Dedicated technical support account manager, real-time access to call activity and site history reports. Confidential
EMAIL RESPONSE TIME is 24 hours. Email responses for service are billable unless a monthly contract customer. Next business day if possible.
Weekends and After-hours next business day. Box is NOT monitored after hours
unless form below filled out and paid in advance for service after hours.
NO LINES HAVE TEXT ABILITY AND NO TEXTING POSSIBLE ON WEEKENDS
TEXTING ONLY ON WEBSITE AT HOMEPAGE OF GREGHICKMAN.COM
This is an automatic responder to your email from our support and
information box. That communication or support request is logged and in
queue to be answered quickly if necessary.
greghickman.com is closed M-F after 5pm and weekends. Any request for
support or questions after hours or weekends will be answered next business
day during business hours 8am – 5pm.
AFTER HOURS 24/7 SUPPORT AVAILABLE NOW CLICK THIS LINK FOR AFTER HOURS
http://www.greghickman.com/wp-content/uploads/2017/02/AFTER_HOURS_CONTACT.pdf
If you require support after hours, call the support number at 770-945-1206
for specific instructions for after hours support or click the link above
for the form to email back. No emails, texts or calls returned
outside of business hours unless paying after hours support via credit
card in advance. You can text or email the phone via your smartphone.
The after-hours service is economically priced and competitive.
MINIMUM $250 / hour after hours billed for up to one hour, then by 1/2 hour increments
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